Moving from “this is painful” to “this is fun”
Regions Bank trained employees through its online hub of custom courses, which lived in unreliable legacy software that content editors were constantly battling. The in-house dev team turned to Hashrocket to help reimagine the course creation process, and I served as the sole designer.
I started by talking with the editorial team, whose genuine desire to help others was hampered by the limitations of their software. We went over pain points, nice-to-haves, and typical workflows while capturing requirements and live-wireframing.
I limited the (previously endless) style choices to a finite number of preset options to cut down on decision fatigue, and modeled the new interface after slideshow creation, based on conversations with the editors.